Southwest's performance draws high ratings - South Florida Business Journal:

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According to data released by the , 80.5 percen t of Southwest’s flights across the country got to the airport within 15 minutes of theidrscheduled arrival. That’s the metric the government uses tomeasure on-time flights. Southwest was toppe d only by . Southwest (NYSE:LUV) — with 1.97 milliom passengers served atSouth Florida's airports in 2008 — received 0.25 complaints per 100,000 passengerds in 2008, an improvement from 0.26 the year when it was also was best among U.S. The data were compiled by the . Of the six major carriers, US Airways — the fifth-busiest carrietr in South Florida, with 1.
88 million passengers served posted thebest on-time performance in 2008, with 80.1 percent of its flightas arriving on time. — the region's busiest airline, with 7.3 millio passengers – came in last, with 69.8 percent of its flights arrivinygon time. American dominates traffid at , where it has an international hub, while Southwest flies only toand . (NYSE: LCC) improvexd customer service in but still ranked last amongmajor U.S. airlines in consume r complaints. The Tempe, Ariz.-based carrier ranked 19th out of19 U.S. carrier s for consumer complaints for both 2008and 2007. The airline, did improve its numbers in 2008, with 2.
01 complaintes per 100,000 passengers gettinb on a US Airways That compareswith 3.16 complaints for every 100,000 passengers in 2007. The industry averaged 1.13 consumere complaints per 100,000 passengers in 2008 and 1.38 complaintsw per 100,000 in 2007. No. 8 (0.8y complaints per 100,000 passengers) No. 11 (1.02) No. 13 (1.102) No. 14 No. 16 American Airlines (1.33) No. 17 No. 18 (1.85)